Return & Refund Policy
At Ammezy, customer satisfaction is our priority. We are committed to providing quality products and a smooth shopping experience. If you face any issue with your order, please review our return policy below.
1. Return Eligibility
You may request a return if:
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The product is damaged during delivery
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You received the wrong item
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The product has a manufacturing defect
To be eligible for a return:
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The request must be made within 3 days of delivery
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The product must be unused and in its original packaging
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You must provide clear photo or video proof of the issue
2. Non-Returnable Items
We do not accept returns if:
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The product has been used or damaged by the customer
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The original packaging is missing
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The return request is made after 3 days of delivery
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Change of mind after order confirmation
3. Refund Process
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Once we receive and inspect the returned item, we will notify you of approval or rejection.
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If approved, the refund will be processed within 5–7 working days.
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Refunds will be sent via mobile banking or bank transfer.
4. Exchange Option
In case of defective or incorrect items, we may offer a replacement instead of a refund, depending on stock availability.
5. Delivery Charges
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If the return is due to our mistake (wrong or defective product), we will bear the delivery cost.
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If the return is not due to our fault, delivery charges may not be refundable.
6. Contact Us
For return requests, please contact us with your:
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Order number
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Clear photos or videos
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Contact details
We are here to assist you and ensure a fair resolution.
Ammezy
Magura, Bangladesh
Committed to quality and customer trust.