Return and Refund Policy

 

Last Updated: [23/3/2026]

Thank you for shopping at Ammezy.com. We are committed to ensuring customer satisfaction and providing a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

Products may be eligible for return or replacement if they are received in a damaged condition, are defective, have missing parts, or are different from the product that was ordered. To qualify for a return or replacement, customers must notify us within 3 days of receiving the product and provide clear photographs or videos showing the issue.

Returned items must be unused, in their original condition, and include all original packaging, accessories, manuals, and any promotional items that were delivered with the product. Products that show signs of use, damage caused by the customer, or missing components may not be eligible for return or refund.

Once a return request is received, our team will review the information provided and may contact you for additional details. If the request is approved, instructions for returning the product will be provided. Customers are requested not to return any product without prior approval from our customer support team.

After receiving and inspecting the returned item, we will notify you regarding the status of your refund or replacement request. If approved, a replacement product will be shipped subject to product availability. If a replacement is not available, a refund may be issued through the original payment method, mobile banking service, bank transfer, or another mutually agreed method.

Refund processing times may vary depending on the payment method used and the policies of payment service providers. While we strive to process approved refunds promptly, it may take several business days before the refund is reflected in your account.

Certain products may not be eligible for return or refund due to hygiene reasons, customization, clearance sales, or other specific conditions mentioned on the product page. Products damaged due to misuse, negligence, improper handling, or normal wear and tear are not covered under this policy.

Customers are responsible for providing accurate shipping information at the time of ordering. Orders returned due to incorrect addresses, failure to receive delivery, or refusal to accept delivery may be subject to additional shipping charges.

Ammezy.com reserves the right to refuse return, replacement, or refund requests that do not comply with this policy or where fraudulent activity is suspected.

We may update this Return and Refund Policy from time to time. Any changes will be published on this page and become effective immediately upon posting.

If you have any questions regarding returns, replacements, or refunds, please contact our customer support team through Ammezy.com. We will be happy to assist you.

By placing an order on Ammezy.com, you acknowledge and agree to the terms of this Return and Refund Policy.